The Contract between you (the customer) and us (NRG Cycles Ltd)
Acceptance of your order and the completion of the contract between us (NRG Cycles Ltd ) and you, (the customer), will take place when the goods have been paid for by you and dispatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by NRG Cycles Ltd of your order.
Pricing and Descriptions
In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price / description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.
Price Information
The prices shown are only applicable to purchases made via the NRG Cycles Ltd Online store.
Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All offers are subject to availability and while stocks last. All prices are shown in £ sterling and include V.A.T. where appropriate. We regret we are not able to offer VAT exclusive pricing for deliveries to the Channel Islands. If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
NRG Cycles Ltd will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order. All orders placed on NRG Cycles Ltd Website are subject to stock availability and to the validation checks described below. Also please refer to the section above regarding incorrect prices. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. NRG Cycles Ltd will retain details of your order in our database and these details can be made available on request. Please contact NRG Cycles Ltd for more info.
Payment
We accept payment by most major credit or debit cards registered throughout the world. Please ensure that the expiry date of your credit/debit card is after the anticipated dispatch date of your order. Payment will be debited from your account just before the dispatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order. We regret that we are unable to accept payment by cheque, cash, Gift Vouchers, High Street Vouchers, Purchase Orders or any other form of payment other than credit or debit cards.
Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, NRG Cycles Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the NRG Cycles Ltd website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Liability
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
Delivery of Goods
We can deliver to addresses anywhere in the EU subject to security checks through our payment partner SagePay. For deliveries to non UK addresses and certain remote UK locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands there may be an additional delivery charge and slightly longer delivery lead-time. This charge will be shown clearly during the checkout process. Goods can be delivered either to your home address, to an alternative address or to your work. Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.
Delivery Charges
The delivery charge for each item is listed on the product detail page. When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process. We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size and weight of the product ordered and the delivery service option you choose.
Delivery Times
You can choose from our Standard Delivery Service or Flexible Delivery Options. Standard delivery of stocked items is normally within 5 working days. Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days. Some items are delivered directly to you from the manufacturer and may incur a longer delivery leadtime. This is clearly shown on the product detail page. For Next Day Delivery, orders must be placed by 2pm. Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. Goods delivered by courier should arrive between 9am and 5pm, however our couriers may attempt delivery outside these hours, upto 9pm Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot. Deliveries to non-Mainland UK, remote locations or Worldwide may take longer.
Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately. Risk in the goods will pass to you on delivery. We reserve the right to alter or amend delivery times in exceptional circumstances. We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
In the event that we fail to meet a specified delivery date you will have the option of either cancelling your order and receiving a full refund, or continuing with the order and accepting a refund of any additional delivery charge we have made. Delivery times quoted above can vary depending on stock availability and delivery location.
After-sales Service and Guarantees
Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the product. After sales service and warranty/guarantee claims will initially be dealt with by us at NRG Cycles Ltd.
Restrictions on Ordering and Delivery
We can only accept orders from holders of credit or debit cards who pass the stringent checks that our payment partner SagePay authorize. We can deliver to most addresses in the UK and EU. All goods are subject to availability. Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit.
Complaints and Queries
If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either contact us and we will do everything we can to help you. Your access to the NRG Cycles Ltd website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.
Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with NRG Cycles Ltd is as safe as purchasing by card in a store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption. Although we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the complete security of any data you disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and NRG Cycles Ltd cannot be held responsible for any breach of security unless it is due to our negligence.